Frequently Asked Questions
Essential information regarding our collections and services.
Where does Ann Demeulemeester ship from?
All orders are processed and shipped directly from our warehouse in Italy to ensure the highest quality control and authentic handling of our garments.
What is your return policy for online orders?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, and with all designer tags and security seals intact.
How should I care for my Ann Demeulemeester pieces?
Due to the artisanal nature of our fabrics and construction, we recommend professional dry cleaning for most tailored items and knitwear. Specific care instructions are located on the internal label of each garment.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal and Apple Pay for a secure checkout process.
Can I track the status of my shipment?
Yes, once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's progress in real-time.
Are duties and taxes included in the final price?
For international orders, duties and taxes are calculated at checkout based on your shipping destination. We operate on a DDP (Delivery Duty Paid) basis for most regions to ensure no hidden costs upon arrival.